Our support team is available to assist with questions, account-related issues, technical concerns or general feedback. Contact us via live chat, email or phone for help with account verification, deposits, withdrawals or access problems. We aim for quick and helpful responses and can escalate urgent cases to our security and payments teams to resolve matters as efficiently as possible. We also provide guidance on safe play and setting limits. Response times vary by channel but priority enquiries are triaged promptly.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat 24/7, average response 5 minutes) |
| General enquiries | [email protected] (for billing and account queries, response 2 working days) |
| Affiliate enquiries | [email protected] (partnerships and tracking enquiries) |
| Phone | +44 20 7946 0823 (Mon-Fri, phone support for account security and payments) |
| Working hours | Mon-Fri, 09:00-18:00 GMT (excluding bank holidays) |
Email Support
Email is the preferred contact method for detailed requests, account-related issues, or to submit documents. Please email [email protected] with a clear subject line and up-to-date contact details to avoid delays. Include your account ID and any relevant attachments where applicable. For urgent matters, write "urgent" in the subject and we will prioritise your request.
Contact Form
Response Time
Support response times: most inquiries receive a first reply within one business day. Live chat is typically immediate or within minutes for urgent matters. Email requests are usually handled within one business day; complex cases - such as verification or payment investigations - may require additional review and can take several business days depending on the issue. We prioritise security and accuracy.
Feedback
Have feedback, suggestions, or ideas to improve the site? Send them our way, we review every message and use player input to refine features, promotions, and support. Tell us what works, what needs simplifying, or which games you want added. Your feedback helps us prioritise updates and fix issues faster. Use the feedback form in your account to get started.