Player Privacy Policy
This Privacy Policy explains how Stake Casino collects, uses and protects personal data when you use our services in the United Kingdom. We are committed to safeguarding your privacy and describe below what information we gather, how we process it, who we share it with and the choices you have about your data.
Types of data we collect
We collect a range of data to operate accounts, provide services and meet legal obligations. Broad categories include personal data, technical data and transactional data. We also record user activity relating to account use and gameplay where applicable.
Personal data
Personal data covers information that identifies you directly or indirectly. This includes name, date of birth, contact details, address, identity documents provided for verification, and any communications you send to us. We use this data to create and maintain your account, verify age and identity, and respond to enquiries.
Technical data
Technical data includes IP address, device identifiers, browser and operating system details, log files and usage patterns. We collect this information to secure accounts, monitor service performance, detect fraud and improve the service on desktop and mobile.
Transactional data
Transactional data covers deposits, withdrawals, payment method details and transaction history. We record currency and payment method information, timestamps and related account activity to process payments, perform compliance checks and maintain accurate records.
How we use information
We use collected data to provide and improve our services, process payments, verify identity, prevent fraud and meet regulatory requirements. Data is also used for customer support, technical maintenance, security monitoring and where necessary to investigate suspected misuse of our platform.
Data protection practices
We store personal information on secure servers and apply industry-standard technical and organisational measures to protect data, including encryption and access controls. Access to personal data is limited to authorised personnel and third-party providers who process data on our behalf under contract.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, analyse site usage and support security measures. You can control cookie settings via your browser and opt out of certain tracking technologies. Details about specific cookies and their purpose are available in our cookie settings within the site.
User rights
You have rights to access, correct and restrict processing of your personal data where applicable. You may request a copy of the personal data we hold about you, ask for inaccuracies to be corrected, or request restriction of processing in certain circumstances.
Access, correction and deletion of data
To request access, correction or deletion, contact us at [email protected]. We will verify your identity before fulfilling requests and will respond in line with applicable data protection requirements. Certain legal or operational obligations may limit our ability to delete all records immediately.
Information sharing and third parties
We share data with payment processors, identity verification services, fraud prevention partners and other third-party providers necessary to deliver our services. Where required by law or to protect our rights, we may disclose information to regulatory or law enforcement authorities. All third parties act under contract and are required to protect your data.
Privacy policy updates
We may update this policy from time to time. Material changes will be notified on our site or by other reasonable means. Please review this page regularly for the latest information about how we handle personal data in the United Kingdom.